Morning Kelster - very sorry for the delayed reply to your comment. If you're still needing a hand, please touch base with our Billing crew here. Generally speaking, if your query is urgent it's best to touch base with our crew through the MyOptus app on your mobile phone.
For the last year, despite many protests and promises that the problem has been resolved, I have been consistently billed for a Netflix service I never requested. Each time I have called I have been told that the problem has been resolved, but it never has been. I have been promised call-backs from the dedicated, escalated customer support team, but have never received those calls. Finally I contacted the ACCC and Telecommunications Industry Ombudsman, and Optus was given about 14 days to respond. Still no response, still another bill with the same charge. GET IT TOGETHER OPTUS!
Hey @FedUp2, I've replied to your previous post.
Hey Alfo! Sorry to hear you're having troubles with your bill. More than happy to help if you'd like to shoot me a private message here? You can also chat via the My Optus app on your phone or on a computer here.
Have just spent the last 4 hours trying to talk to a human at Optus, but no luck. For 3 years I have not been able to access My Account without having to contact OPtus to reaccess/ reconnect/ relink.... In the past when I have spoken to someone on the Optus phone line, they have relinked my accounts, services, passwords, blah blah, and every time I have been assured that my access to My Account is sorted. Tonight my internet is really slow so I go to look at my data useage, and surprise!! My Account not accessible- says I need to link my service, but then says "The service entered is not eligible for My Account registration". I have tried all night to get through to someone. Your chat is greyed out so I can't even get someone to text me with a link when a chat rep is free, and of course I was brought to tears by your phone buttons. What is Optus trying to do to your customers? Are you seriously trying to drive people insane? Let us talk to a human being!!!
Hey @Mike123, it would depend on what department you're trying to reach.
You can get in touch on 133 937 for general enquiries.