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Constant outages Oakleigh South

Simon_Home

What has happened to Optus.

After contstan outages contacting Optus every second day to get issues fixed. Having resolved for less than 24 hours before it drops again. On last contact the told me to call NBN directly which i did only to find out they only have loged one incident report that was then closed as being fixed a week ago. Also being told that it will be down for at least 2 days but no incident report sent through to NBN. After 12 years with Optus no phone calls returned as requested I am lost as to what to do next.

Re: Constant outages Oakleigh South

Dan_C

Hey @Simon_Home

 

Did we confirm if the issue was an area wide outage, or is that isolated to the connection at your home?


You shouldn't be asked to deal with NBN directly. It's the ISP's responsibility to liaise with NBNco on your behalf.

 

Could I get you to PM us? We'll check if there's been any progress made. 

 

We might not be able to get back to you right away, but you can leave us with your full name, D.O.B and account number. We’ll follow up as soon as we can.


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Re: Constant outages Oakleigh South

Simon_Home

Tried to PM you but error in message body was shown. Now states i have reached my limit and i cannot send.

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