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New Contributor
New Contributor

Constant laggy connection for past 24 hours

So as of last night the internet connection just took a  turn for the worse. I wasn't able to keep a connection for about an hour with a few drop outs (this affected all devices that used the modem) and since then my ping has maintained above 400 to everything I ping to , including my own home city (perth). Is it possible for sagemcom (v3) routers to "die" and cause this issue, or is this an external issue that needs resolving in the field? I can't play online games because of ping maintaining over 1000 to the servers and as a gamer I am slowly going insane. Any advice?

Things I've tried: resetting computer, resetting modem, turning off wifi (pc is connected via ethernet), /flush dns

Any help greatly appreciated :'(

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Trusted Contributor
Trusted Contributor

Re: Constant laggy connection for past 24 hours

@Kaname Did you check for reported faults or outages? 
https://www.optus.com.au/about/network/service-status#nbn_cable__adsl

Just enter your postcode only.

https://www.nbnco.com.au/support/network-status

Enter your address.

If no reported faults or outages contact Optus. 133 937  8am - 8pm, 7 days a week AEST, ignore the prompts to Dial 1 and wait for the options.

Message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

I am an Optus subscriber, just trying to help.
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Moderator
Moderator

Re: Constant laggy connection for past 24 hours

Oh no @Kaname! Sounds like quite the ordeal you've had and I'm sorry to hear about this.


Depending on how long you've had the modem, it's plausible that it may have come to its end with this.


Before we action anything, can you try hard resetting the modem with a sharp object into the little button on the back of the modem for me? I've attached some troubleshooting here for you to try as well.


If you continue to have troubles, it may be best to chat to our team here > https://app.optus.com.au/msg-us?tags=OCAYCMSG and they can organise a new modem for you and begin the investigation

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