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Contributor
Contributor

Constant drop outs

Hi, I am extremely frustrated, I am getting constant drop outs on my Optus cable broadband a telephony. It has been going on for nearly a month now, sometimes it can happen 5 times in an hour.

 

I get in touch with support and they keep telling me to reboot the modem which I must have done at least 50 times. Then support hang up!!!!

 

How do I get HELP please?

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RetiredModerator
RetiredModerator

Re: Constant drop outs

Yikes 😞 Get that it'd be super frustrating! Were you provided with a fault ref # at all?

If this is a Cable service, can you please confirm if the lights on your modem are changing when it's dropping out? 

Please also take a look at our troubleshooting guide here for some additional steps to try. 


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Re: Constant drop outs

What an asinine reply! How did you become a moderator? I have spoken many time to support somwhere on the sub-continent and have told them all the responses to your questions and any other FAQ they seem to quote. AND they go of line before I get a refernce number. All you had was a BGO (Brief Glimps of the Obvious).

 

I seriously dont know why I waste my time on Optus! I worked with Signtel when I was a Singapore resident workin as CEO for the Asia Pacific office of a major multi national and if Singtel actually heard the truth about Singtel Optus, half the place would be fired!

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RetiredModerator
RetiredModerator

Re: Constant drop outs

Just trying to help as best we can from our end here, you didn't mention any ref #'s in your post.

If you would like us to troubleshoot this further, would recommend chatting with our Faults team directly. 

You can reach us here or on 13 13 44 for a more immediate response.

Alternatively, PM me with your username and I will take a look. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Constant drop outs

English doesn't appear to be your strong point either when you say that I didn't mention a reference nunber, I quote from my last response  QUOTE"AND they go of line before I get a refernce number."EndQuote.

 

Go and waste somebody else's time. You are not contributing to solving the problem by giving me canned responses, I have tried all the paths to solutions you suggest and they have failed time and time again!

 

 

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