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New Contributor Paul2439
New Contributor

Constant Dropouts

Switched to Optus 4 months ago for broadband ADSL2 service, and Fetch TV is virtually unwatchable due to constant dropouts. Download test was 0.17 mbps. I was getting 10 x this when I lived in Lagos Nigeria!

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Contributor morningside

Re: Constant Dropouts

Sort to hear this - unfortunately we have the same experience in Morningside Qld with no resolution 😞 Honestly it shouldn’t be this difficult. I am looking into a mobile data service as an alternative but am not yet sure how I can do that and keep the fetchTV (which is quite good on the 2 weeks of the year it actually works!)... best of luck - please post if you find a way to get a resolution or response.

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RetiredModerator Toomey

Re: Constant Dropouts

Hey @Paul2439, sorry to hear of the issues with your services. ADSL runs on a copper network, so your speed will be determined by the quality of the line to your property. Check out this guide for more in-depth information → What can affect your ADSL speeds


0.17mbps is definitely slower than we would expect though. If this continues, please follow the steps in this guide to get an escalation raised → Slow Speeds: DSL Internet

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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