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Connecting modem using a macbook

I have recently been sent a new modem because the last one was experience frequent drop outs. Upon trying to set this modem up on my macbook I have had little success. The deal router page shows my internet as being online yet I cannot connect to the internet on any devices.

I have been on the phone with customer support for 40 minutes now and hoping someone here might have an answer for me. 

The modem is a F@st3864v2


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