Can anyone give me sensible information regarding moving an NBN account to a new address which happens to be one side of a Duplex.
The only information I get from Optus is that NBN cannot connect to "outhouses or granny flats"! The building is a 1920's purpose-built duplex on a strata plan which has never been connected to NBN, just the old phone line.
When I went to the NBN site and put the unit address in, I get, "yes, we can connect you". Optus gave me a 1800 number to speak to NBN about a connection but, once you plough your way through all their options, there's a message saying that they cannot connect because of a service issue (there's ironic for you!). Even their option are totally unhelpful as any new 'apartment' connections are assumed to be a new build.
My present account with Optus includes Fetch which apparently doesn't work on a mobile broadband modem (I tried a friend's modem on it), so it looks like Optus will be losing me for good - NBN, Fetch and, given the peeved off feeling I have right now - my mobile account and I'll just find a mobile broadband service which includes a decent download amount. Most likely, going cold turkey off cable tv etc will be good for me.