Hi Yes Crowd,
can you explain why our land line has been disconnected since the connection to the nbn?
Our bill says we are still paying for it.
Sorry to hear you are expeirncing these issues.
Please take a moment to run through these steps linked here (No Dial Tone)
if these do not resolve your issues, best to get in contact with Optus support so your issue can be resolved quickly.
Online: Start Chat (Optus)
Phone: 133 937
If you decide to head into store for support, remeber to bring 100 points photo ID with you so a team member can access your account.
Do you know what type of service you had previously? Was it a copper connection into your house?
The reason why I ask is the set up with NBN is quite different. Now that you're on the NBN, you should find a socket on the back of your modem labelled "phone" which is where you'd plug your landline into now rather than straight into your phone outlet in your wall.
The cabling inside your house can be upgraded by a licenses technician but it would be at your own expense.