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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Closed account

Hi, I closed my account a about a month ago and was told back then that my credit would be refunded, I was advised someone will get back to me to see what account I want the refund to go to. I have not heard anything.

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Online Community Manager
Online Community Manager

Re: Closed account

Hi Phelly,

Just a heads up as per the red advisory message when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

Please see our help and support page: Request a refund of a credit balance

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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