Hi, I closed my account a about a month ago and was told back then that my credit would be refunded, I was advised someone will get back to me to see what account I want the refund to go to. I have not heard anything.
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Just a heads up as per the red advisory message when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
Please see our help and support page: Request a refund of a credit balance
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.