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Mobile Outage Northern NSW has now been resolved 2PM AEDT
Occasional Contributor aaronpearce89
Occasional Contributor

Cisco VPN Timing Out

My wife works from home and to access her work network she needs to use a VPN specifically Cisco AnyConnect. No issues on the first few days however today it's suddenly appearing with an error stating "The VPN connection was terminated due to a loss of communication with the secure gateway. Her work IT department have advised it is a provider issue and they may be blocking the use of the VPN. I find this strange as it has worked before. Anyone had any experience with this sort of matter?

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Online Community Manager
Online Community Manager

Re: Cisco VPN Timing Out

I use VPN also but haven't encountered that issue before.


Can only suggest that you please Chat with us choosing the Technical Issues option.


Let us know how you go.


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Occasional Contributor aaronpearce89
Occasional Contributor

Re: Cisco VPN Timing Out

I've tried tech support multiple times via phone and online chat. They all tell me it's nothing to do with Optus and pass the buck to the modem manufacturer. Call them and they pass the buck to Optus. Am just going around in circles. After doing a bit of research online and with my works IT department it seems to be a common problem with Optus and blocking VPN access as well as port forwarding. The Cisco application works on other internet sources as well as mobile hotspot but will not on my home broadband. It worked for the first 2 days but now will not connect.

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Online Community Manager
Online Community Manager

Re: Cisco VPN Timing Out

Hmm, okay. If it's a common problem has the work's IT department been able to resolve it for another employees impacted by it? 

The IT department should/would have an avenue to contact Optus IT, probably at a higher level than frontline support.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor kjn
New Contributor

Re: Cisco VPN Timing Out

I have been having the same problem.

Workaround has been to hotspot of Telstra 4G, then switch back to the Optus Wifi broadband. Strangely it reconnects successfully and I carry on. If it drops out at a later stage I have to repeat the process to get success VPN connectivity again.