As global digitalisation increases, more and more enterprises worldwide are turning to emerging tech... Read the full story
2018-10-05 08:44 PM
Since Optus made a change to the My Account site about 6-8 weeks ago I can no longer see my data usage for my broadband service. I have bumdled my mobile phone and naked broadband services. When I go to my account I can see both services on my bills but I can only access the data usage for my mobile phone. I can't see anywhere to access the data usage for my broadband service. I could see this in August and it would be broken down my Peak and Off-Peak data usage amounts.
2018-10-05 09:56 AM
You seem to be on a very old plan? Most current Optus internet plans are just 'unlimited' so data usage isn't supplied.
2018-10-06 11:40 PM
Hey @jgs2709 - thanks for letting us know.
Can you please send through a private message confirming your account number, full name and DOB? We'll try re-link your services on our end.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button