If you're internet isn't working, there is a range of troubleshooting you can do.
To check if there is an outage possibly in the area, please check here. This will provide an indication if there is a fault or maintenance in the area.
If there is no issues that can be found, you can then try our troubleshooting guide here. Our customers have had success in attempting this troubleshooting.
As we're also an open forum, we won't be able to discuss any issues here. If you continue to have troubles after trying the above steps, please send our official Facebook/Twitter team a direct message and they can assist further - Steven