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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

bradhay
New Contributor
New Contributor

Charged for old account

Optus recently updated it servers and issued me with a new account number. I am now being charged for both accounts assurances it would be rectified. HELP

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Charged for old account

No one can fix billing issues on the forum. It might take a few hours but it should get sorted after a few goes.

Peter Gillespie

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Ray_YC
Online Community Manager
Online Community Manager

Re: Charged for old account

Hi bradhay,


As Peter advised we’re unable to look into account details on Yes Crowd.
Message Us here or from your My Optus app under the Help menu for the team to find out what's happened there.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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