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New Contributor bradhay
New Contributor

Charged for old account

Optus recently updated it servers and issued me with a new account number. I am now being charged for both accounts assurances it would be rectified. HELP

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Honoured Contributor
Honoured Contributor

Re: Charged for old account

No one can fix billing issues on the forum. It might take a few hours but it should get sorted after a few goes.

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Charged for old account

Hi bradhay,


As Peter advised we’re unable to look into account details on Yes Crowd.
Message Us here or from your My Optus app under the Help menu for the team to find out what's happened there.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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