We have been a long time customer of Optus. When we switch from ADSL 2+ to NBN in our area, we were supplied with a Sagemcom f@st3864v2 - Single Band modem. However, that's now not adequate for our usage especially with working from home these days.
What options do we have to switch to the the Sagemcom 5366TN modem?
Hi @timthoo, sorry to hear the modem you were supplied with is not adequate to your needs. Just for some clarity, can you please provide some further details around why the modem you were given isn't adequate?
I'd recommend reaching out to us by sending a private message via our Social Media pages (the official Facebook page or Twitter page) where we'll be able to grab your details securely and take a closer look at your options for you.
Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.