cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor SamJones84
New Contributor

Changing Broadband Plan

Hi there, I am on a broadband plan  that has lasped and would like to change to a $90 month to month plan. Having chatted to optus chat, was told that they did not have the ability to change to the month to month plans but only had the provisions to recontract me on the 24 month plan. Is this correct? Thanks.

P.S could not do it online as they are having i.t issues?

0 Kudos
Reply
2 Replies
Honoured Contributor
Honoured Contributor

Re: Changing Broadband Plan

Seems bizarre that custoemrs know more about optus products then the customer service.

 

You should be able to transition onto the $90 M2M plans for no cost. Currently there's no minimum just a $200 setup fee which if you have the modem you need already will normally be waived by the service agent when you mention you're already out of a 24 month contract (there's really no setup happening).

 

I'd contact again and see if you can't find a better informed agent.

 

Peter Gillespie

 

 

New Contributor SamJones84
New Contributor

Re: Changing Broadband Plan

Gone through optus chat again. Seems to have been sorted. Appriciate your advice.

0 Kudos
Reply