Change NBN Broadband Plan Online


Does anyone know when the change your plan online option will be restored?

The below quote is what has been appearing for weeks now


Unfortunately, we are temporarily unable to process any home broadband plan change through this form. If you'd like more details, or wish to continue with a plan change through an alternate method, you can speak with our customer support team online. Just follow the link and select 'Billing & General Support'.

Thank you for your understanding. This service will be restored very soon.


Re: Change NBN Broadband Plan Online


Hi @Rubofthegreen, I'm really not sure.

We've began migrating fixed broadband services (ADSL & NBN), to our new billing/service platform. 

The form is something that's integrated with our legacy platform. 


If you do need a hand, I can always help out. 


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Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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