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New Contributor brandon3055
New Contributor

Cant access optus websites from optus mobile broadband.

So i have a 4G optus mobile broadband modem on a $80/500GB plan. And for some reason if i connect to  that device optus websites ether fail to load properly or just don't load at all. 

Specifically the my-account page and yescrowd. The main optus website works if i don't log in. If i connect using my phone's internet everything works fine. If i turn on my VPN on my computer everything works fine. If i connect directly to these optus websites using my optus service it breaks.  

For example. This is what i get when i turn off my vpn and try to access this post

Screenshot from 2019-11-18 12-37-41.png 

Some times the page will eventually kinda load but its missing its css or something because its completely broken and unformatted.  

This is only an issue with optus websites. I access a lot of other websites on a day to day basis and so far i have not found anything else with this issue.  

 

 

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Trusted Contributor
Trusted Contributor

Re: Cant access optus websites from optus mobile broadband.

I remember having this same issue.
I think it was resolved with whats called an HLR rebuild.
As for getting one - perhaps use facebook/twitter to chat with the Optus social media team as asking first level support for this is probably something they have no understanding of.

Did someone on Yes Crowd answer your question?
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Online Community Manager
Online Community Manager

Re: Cant access optus websites from optus mobile broadband.

Thank you for raising this issue, brandon3055.


Let us know how you go chatting with the Optus Social Response team.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.  


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor TSSC
New Contributor

Re: Cant access optus websites from optus mobile broadband.

I have the same problem. I have to connect through my mobile phone hotspot to access yescrowd.
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Online Community Manager
Online Community Manager

Re: Cant access optus websites from optus mobile broadband.

Any luck TSSC after chatting with our Social Response team?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor TSSC
New Contributor

Re: Cant access optus websites from optus mobile broadband.

My problem is still unresolved after contacting support from online chat.  I have to connect my laptop through my mobile phone's hotspot in order to access yescrowd.optus.com.au. 

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Online Community Manager
Online Community Manager

Re: Cant access optus websites from optus mobile broadband.

Okay it shouldn't be this way but like Paddylee said you may have better luck contacting support via Social Media instead.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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