cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

brandon3055
New Contributor
New Contributor

Cant access optus websites from optus mobile broadband.

So i have a 4G optus mobile broadband modem on a $80/500GB plan. And for some reason if i connect to  that device optus websites ether fail to load properly or just don't load at all. 

Specifically the my-account page and yescrowd. The main optus website works if i don't log in. If i connect using my phone's internet everything works fine. If i turn on my VPN on my computer everything works fine. If i connect directly to these optus websites using my optus service it breaks.  

For example. This is what i get when i turn off my vpn and try to access this post

Screenshot from 2019-11-18 12-37-41.png 

Some times the page will eventually kinda load but its missing its css or something because its completely broken and unformatted.  

This is only an issue with optus websites. I access a lot of other websites on a day to day basis and so far i have not found anything else with this issue.  

 

 

0 Kudos
Reply
6 Replies
GTFO
Respected Contributor
Respected Contributor

Re: Cant access optus websites from optus mobile broadband.

I remember having this same issue.
I think it was resolved with whats called an HLR rebuild.
As for getting one - perhaps use facebook/twitter to chat with the Optus social media team as asking first level support for this is probably something they have no understanding of.
Ray_YC
Online Community Manager
Online Community Manager

Re: Cant access optus websites from optus mobile broadband.

Thank you for raising this issue, brandon3055.


Let us know how you go chatting with the Optus Social Response team.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.  

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
TSSC
New Contributor
New Contributor

Re: Cant access optus websites from optus mobile broadband.

I have the same problem. I have to connect through my mobile phone hotspot to access yescrowd.
0 Kudos
Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: Cant access optus websites from optus mobile broadband.

Any luck TSSC after chatting with our Social Response team?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply
TSSC
New Contributor
New Contributor

Re: Cant access optus websites from optus mobile broadband.

My problem is still unresolved after contacting support from online chat.  I have to connect my laptop through my mobile phone's hotspot in order to access yescrowd.optus.com.au. 

0 Kudos
Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: Cant access optus websites from optus mobile broadband.

Okay it shouldn't be this way but like Paddylee said you may have better luck contacting support via Social Media instead.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply