For 24/7 support message our team of experts via the My Optus app.
I am trying to cancel my service for cable interenet.
Via phone 1.5 hrs wait, sorry I can't wait that long
Via chat, we are experiencing hi volumes traffic, please try later
All I need to do is cancel the service
Please guide me in a fater solution, maybe a call back??
Today might be a bit unusual as Optus seems to be having major internet issues today.
LIVECHAT is 24/7 and just tray again a bit out of usual peak hours and you should be good.
Otherwise write a letter to Optus requesting the cancellation.