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2018-10-03 09:45 PM
anyone know how much it costs to cancel a broadband internet service?
2018-10-03 07:48 AM
Contact LIVECHAT (24/7) and ask for your specific payout. The amount and process seems to vary for every new offer Optus make for some reason. Generally though there's a fixed sum fee. Currently it appears $550 to cancel ($200 for the phone service and $350 for the internet service). Note this amount is reduced over the term of your contract. So 12 months into a 24 month contract it would only be $275
2018-10-04 12:38 AM
Hey @SuperTed - depends on how much longer you have left on your contract or if you have any outstanding hardware repayments.
If you haven't been able to get through to Live Chat, please send me a private message confirming your account number, full name and DOB and I'll take a look
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