Hey @Nirbhaysingh, I hope the move went okay and was stress-free!
Unfortunately, at this stage our contact centres are impacted due to COVID-19, so we may not be able to help you with this one right now.
We're focusing on assisting with critical enquiries like:
- Total loss of connection
- Financial Hardship
- Illness/medical condition
I do understand that this may be frustrating, but please know that we're also doing the following:
- Until 30 April 2020, customers can request to put their current monthly Postpaid mobile service plan charges on hold for 90 days should there be no current need for the service (please note that additional charges such as device repayments and extras are not included and will continue to be charged monthly during this period
- Waiving late payment fees for all our customers until 30 April 2020
- Stopping disconnection and credit collection activities until 30 April 2020
At this time I'd really recommend getting back in touch with us via Messenger when we return to normal operations and we'd be more than willing to assist you with this.