Solved! Solved: Go to Solution.
I also have been trying to cancel my home internet account for 3 weeks. Today I was successful. Here are the steps:
1. Call 133 937
2. DON'T press 1 to be sent the link to chat with the Messaging team when prompted at the start
3. Stay on the line then you will be asked to press various options as to why you are calling, eventually you will get to cancellations. An operator will answer your call and the operator will direct your call to the Cancellations team in India. This can take up to an hour. But I was able to cancel with 2 weeks notice.
Maybe I should send them a fax or a telegram? It's crazy that you can't cancel an account online.
It's also crazy that during this when the team are "unable" to deal with cancellations that an account with no activity on it for months that also hasn't been paid in months isn't at least looked at. Why do I need to waste my time and someone else's on a phone call rather than an online option or at least an email address where you can send a predefined set of required information? Thousands of businesses have adapted to COVID within days and months later Optus still can't provide customer service?
And before I get told to contact them via facebook/twitter I'm not on those platforms and don't think I should need to be on an advertising platform complaining publicly to receive basic customer service.