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2014-01-15 09:30 PM
Today my friends and I can't use Optus Cable Internet or 3g/4g mobile network to open the https website of China, which were worked. All the other HTTPS wetsites can be accessed except the Chinese.
We have tried to use cable and mobile, we have also used different PCs, but the problem is still.
At the same time, the user of Telstra can open those website. So I think that's Optus network proble.
I rang to 131344, but nobody answerd. So I hope your technical team can solve this problem as soon as possible.
There are some of website can't be opened, you can try,
Solved! Solved: Go to Solution.
2014-01-15 09:42 PM
me too.....is any one can fix this problem??????????????????????
problem from last night,
2014-01-15 09:43 PM
i am in cloverdale, wa, 6105.
2014-01-15 09:57 PM
In a chines forum, all the Optus Internet user report they have the same problem, not only in Sydney, but also in other cities.
2014-01-15 10:11 PM
I have agree. It was working fine before and last night and this morning.. it suddenly stopped working.
But all the websites works fine my mobile phone network on vodafone and my other house which have
Why is OPTUS not answering the phone and fix this problem
Websites not only from online banking in China as well as University websites such as
Doesnt even work on the optus broadband.
I called to numerous of friends using optus today to check the websites
2014-01-15 10:23 PM
All other networks are working fine at this moment except Optus for all china websites.
I managed to call through to optus just now. I hope they are able to fix the problem. ASAP.
and they manage to copy some websites down to show them as an example. I gave them
over 7 websites as an example but they only want domain ending with .cn so ended up with
5 websites example. If anyone know more websites that not working please feel free to post
Also as I have been trying to access online banking the entire and still cannot access the sites.
This is getting ridcious.
2014-01-15 10:37 PM - edited 2014-01-15 10:43 PM
Try this. This is the netbank of GF BANK and Shanghai Pudong Development Bank .
And this is ending with .cn
2014-01-15 11:25 PM
Guess what, I just got off the phone using my mobile to call Optus and spoken over an hour just now. They said it is my computer's fault. But I do not believe.
They started off with asking disconnected the modem and off and on and. I tried it three times yet no luck. Than
followed by asking if I had anti-virus. I have three computer, all with different anti-virus from AVG, mcafee virus and
Than they ask to clear my internet cache and etc on my computer which is done earlier before calling them. On
all the browsers I used.
Than finally...They just basically told me to open command prompt on my windows 7. and Type on tracert www.XXXXXXXXX.com.cn website and see what happens. And when the link completes and you tell them.
They say its your computer's fault. I highly doubt this is a method to see if the link is working. I tried with
different .com website too. IE, Firefox, Chrome, Safari, and Opera on three different computer the links
relating to any chinese website as example above doesnt work.
and than they tell you to call a number 1300 724 347 to see if they can fix your computer yet there is a surcharge
on fixing the computer. How can over 3-4 computers not work with any of those website. Yet when I connect
using both my mobile phones wireless hotspot they work. My vodafone and Telstra next works fine using the
COME ON OPTUS ~~!!!!! If this continues I think you would loose alot of customers or need to compensate
your customers if this takes longer~!!!
2014-01-15 11:27 PM
Basically if you call them and tell them about the problem. Optus would tell you do this method and say its your computer's fault and not theirs. Yet infact it is OPTUS FAULT~!
So dont bother calling and wasting your time and money talking to them. Just write to them or call fair trading if this problem continues longer.
2014-01-15 12:09 AM
I think I should tweet this to their twitter account.
And I hope the forum administrator will give us an offical answer.