Can't log-in to webmail

[SP2310]

Hi

I'm new to Optus and cannot sign into webmail.

I can log in to My account, but the webmail page keeps saying "username/password is wrong"

I have no idea what these are, thought they would be my "my account" details but obviuosly not.

Can anyone help?

Thanks

Stacey

[jabbajaws77 · Accepted solution]

Hey SP2310

My account and webmail are not linked, you would sign into webmail with the username you were provided which ends in @optusnet.com.au and also the password provided with it

If you have ADSL2+ this will be the same username and password you would have recieved a welcome letter for when your connection was completed. These are the same detials you would have possibly entered into your modem to enable your internet to work

Hope this helps

[SP2310]

Great - have just logged in!!

Thank you

[rsawosz]

Hi I am new too and can not log into webmail.  I log into my account with another email account.( not optusnet.com.au)How or When do I get the username? I have tried to log in with my email addres and even with the first half of email with optusnet.com.au Please advise 🙂

[Tom]

Sorry to hear this! So you're trying to log in with your username & password on this page? If so & still not working, contact our faults team on 131344 as we may need to reset your password for you so that you can access the account. 

[songyinzhu]

Hi,

I joined Optus recently.

But after I got my online account, I was unable to log into my webmail. 

I tried my username, then username@optusnet.com.au.

But they all didn't work. 

Can someone help me?

[Esther]

Hey songyinzhu - sorry for the late reply! How's it all going today? When you try logging in do you receive a specific error message? Have you tried clearing cookies/cache and also test an alternative browser?

[Thommmo]

I haven't logged into my webmail for a couple of months but tried to today and keep getting the message username or password is incorrect. I haven't changed anything and am using the same details I've always used, does anyone have any ideas????

[AlexRH]

Hey there @Thommmo, that's odd 😕 We can take a look from here, can you please PM me with your username/account number, full name and DOB? 

[Thommmo]

.