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New Contributor
New Contributor

Can't get any contact

Had only received my modem after 2 weeks of ordering and now I cannot get in contact with Optus to activate the modem, their not picking up my calls, the username and password given does not work and the phone app also says it's unavailable. What are you meant to do?
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Contributor
Contributor

Re: Can't get any contact

Hello @Cortland

Sorry to hear about the delay in the modem delivery

You can troubleshoot your internet service with this article

If the issue relates directly to your Internet Username and password check this article

If the issue relates to not being able to log into My Account see this article

Hope this helps!


  

If you complete the steps within the articles and still can’t connect, you can always reach out to us via Messaging so we can check it out.


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