Hi I have my username and password for my cable broadband and when i log onto member services i experience this error
"There is an error in the transaction server. Please try again later" I've also haven't received my paper bill this month for optus broadband and optis featuring foxtel. All i'm wanting to do is change my password for all 3 email accounts and after half an hour on live chat still not resolved.
My Cable broadbabd account is **removed for security**
Optis pay TV with foxtel **removed for security**
Solved! Solved: Go to Solution.
I've just hidden your account numbers for your security. The last thing we need to hear is that something happened to your accounts because it was "Searchable".
Anyway, if there is an "error in the transaction" server it sounds like the password tool is not working as it should, unfortunately, that's not something even the YC team can fix. It'll be better off to chat to technical support who can figure out what is wrong with the account.
As for not receiving your paper bill, once it gets handed from the print house to Australia Post, we're at the mercy of the posties delivering it. Again, live chat can arrange to have them reissued to you and adjustments made to prevent any unnecessary collection action until they arrive for you to audit and agree.
Member Services have been down since the "down grade" of the system last month either Optus are not interested in fixing it or
the tech support are hopelesss
If somebody finds one or more Web-page(s) explaining how to manage email accounts - including passwords
Please post it.
If somebody finds a way to email Optus Tech Support
Please Post it.
Hi @jensen, the option to add, remove or change secondary email account is not available online at the moment. You are best to speak with our Support team either via the → messaging service or by calling them on 131344 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.