I posted a note "#cooling off period" last week as i was very dissapointed with the service and connectivity of Optus. A week late i still have no land line, my internet and TV keep dropping out and i have had numerous chats on line with Optus getting transferred from one bot to another and then having to reidentify myself. I have asked, then demanded, that i should be able to speak with someone and was told that the bot / online chat would sort it out and then dropped out again.
Should add that i just checked speeds at the site linked to optus speed check and got ping 8, download 2.91, upload 3.38 - yet im paying for alot more!!
Whatdo i need to do to be able to speak with someone to either get my system working or to cancel contract? Is there a real person in Optus customer service??
It can get frustrating.
I would call or livechat (they are your only real options I'm afraid). Ask for the Retentions department and request the contract be cancelled as Optus can't provide the service you signed up for. Not sure what they will say.
You could also write a letter to the complaints department (they take those more seriously than complaints in forums) and request the contract be terminated. Google 'optus complaints'
Sorry to hear that no one has been able to provide support for your service. If you'd like to shoot me a private message with your account number, full name and DOB, I'll take a look at the notes and advise how to proceed.