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New Contributor Keivn
New Contributor

Can Once suspend Home Broadband when away

Hi All,

 

I just wanted to know if we can put our account on hold/suspend the account if you are away.

 

I am on a contract with the Optus Broadband.

 

Thanks

Kevin

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9 Replies
Crowd Champion Davelew
Crowd Champion

Re: Can Once suspend Home Broadband when away

Hi

There has been a fair amount of discussion on this forum about suspending your contract. It seems it can be done for mobile at $5 per month but no definitive answer on broadband. Here is a link to an Optus post which days you need to ring them.

https://www.optus.com.au/shop/support/answer/can-i-put-a-temporary-stop-on-my-service?requestType=No...

Here's another link to a discussioni held on the forum but might confuse you more:

https://yescrowd.optus.com.au/t5/NBN/Can-I-end-my-contract-without-penalty/m-p/480198/highlight/true...

 

Dave


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Trusted Contributor
Trusted Contributor

Re: Can Once suspend Home Broadband when away

If its NBN - then no - as NBN would still want their wholesale fee.

Only way around this is to cancel then reconnect when ready (and this costs money to to do).


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chloesok
Blog Author

Re: Can Once suspend Home Broadband when away

Hey @Keivn - I've taken a look into this for you and I can confirm that we're unable to temporarily suspend fixed internet and landline services. Apologies for any inconvenience here. If you did need to chat to someone about this in more detail, I'd recommend giving our Customer Care team a call on 133 937 or chatting to them here. They may be able to look into alternative options for you. 


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Crowd Champion Davelew
Crowd Champion

Re: Can Once suspend Home Broadband when away

Hi @petergdownload

Definitive answer to fixed broadband. I'm not going to be able to claim all that money, just have to have a glass of cheap white tonight.

 

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Esteemed Contributor
Esteemed Contributor

Re: Can Once suspend Home Broadband when away

Yes drown those sorrows. Ironically of you did qualify for all that money you'd have no reason to drink then.

 

Peter Gillespie

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New Contributor Linc
New Contributor

Re: Can Once suspend Home Broadband when away

Hi did you have any luck? I want to put on hold too, and the person said can not be done.

Ta

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Esteemed Contributor
Esteemed Contributor

Re: Can Once suspend Home Broadband when away

Perhaps try again (another agent might say yes). 

 

But I think its not a service Optus offer at the moment

 

Peter Gillespie

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Trusted Contributor
Trusted Contributor

Re: Can Once suspend Home Broadband when away

Mobiles - can suspend as Optus owns the network

Nbn/resold Telstra dsl based - nbn/telstra still want the wholesale cost regardless so not available.

Optus hfc - perhaps? 


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Moderator Eveline
Moderator

Re: Can Once suspend Home Broadband when away

Hey Linc, I'm afraid not. Suspensions can only be put on postpaid mobile services, not fixed services. 

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