Can I upgrade my Optus Cable Modem ?

[SuperStacy]

Hi Folks,

I have the ancient Cisco DPQ3212 modem. It still works, but pretty sure the battery is rooted in it and from time to time and seems to jam up and needs a reboot.

I heard NBN are rolling out a new Arris CM8200 modems ready for DOCSIS3.1, what are my chances of buying one to replace the Cisco unit ?

*Note: I'll be pushing up dasies before anyone actually implements DOCSIS 3.1, but the dream of getting it one day is nice.

[Sam_D]

Hey there @SuperStacy - we do have a newer model Netgear that we're currently offering our Cable customers 🙂 If you can send me a PM with your full name, DOB and account number I'd be happy to go through your options. Our Faults team can also arrange this for you on 131344. 

[EddieH]

Does your newer Netgear cable modem support wifi 802.11ac?

[Jax_K]

Hey @EddieH, not at this stage sorry. We're planning to introduce a Wifi AC modem for our cable customers later on down the track. We'll be sure to let our customers know once its rolled out. 

[ozybum]

What are they latest cable modems Optus offers? Mine is starting to play up and am looking for an upgrade.

[Hannah-L]

Hi @ozybum, we're currently stocking the Netgear CG3000 modem. We can also provide a Netgear CM500V model which can be paired with our Sagemcom F@ST3864AC modem if you need an AC WiFi solution.

[ozybum]

Thanks for that info, how do you get these? Do you have to pay for them or are they upgraded through your account?

[Hannah-L]

It would depend on whether your existing modem is still under warranty. If you send me a PM with your full name, DOB and account number I can take a look. 🙂

[ozybum]

Thanks Hannah, just PM'd you.

[Hannah-L]

No worries @ozybum, I'll respond to you there shortly.