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Occasional Contributor SuperStacy
Occasional Contributor

Can I upgrade my Optus Cable Modem ?

Hi Folks,

 

I have the ancient Cisco DPQ3212 modem. It still works, but pretty sure the battery is rooted in it and from time to time and seems to jam up and needs a reboot.

 

I heard NBN are rolling out a new Arris CM8200 modems ready for DOCSIS3.1, what are my chances of buying one to replace the Cisco unit ?

 

*Note: I'll be pushing up dasies before anyone actually implements DOCSIS 3.1, but the dream of getting it one day is nice.

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15 Replies
Valued Contributor
Valued Contributor

Re: Can I upgrade my Optus Cable Modem ?

Hey there @SuperStacy - we do have a newer model Netgear that we're currently offering our Cable customers 🙂 If you can send me a PM with your full name, DOB and account number I'd be happy to go through your options. Our Faults team can also arrange this for you on 131344. 

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New Contributor EddieH
New Contributor

Re: Can I upgrade my Optus Cable Modem ?

Does your newer Netgear cable modem support wifi 802.11ac?

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Valued Contributor
Valued Contributor

Re: Can I upgrade my Optus Cable Modem ?

Hey @EddieH, not at this stage sorry. We're planning to introduce a Wifi AC modem for our cable customers later on down the track. We'll be sure to let our customers know once its rolled out. 

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Occasional Contributor ozybum
Occasional Contributor

Re: Can I upgrade my Optus Cable Modem ?

What are they latest cable modems Optus offers? Mine is starting to play up and am looking for an upgrade.

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RetiredModerator Hannah-L
RetiredModerator

Re: Can I upgrade my Optus Cable Modem ?

Hi @ozybum, we're currently stocking the Netgear CG3000 modem. We can also provide a Netgear CM500V model which can be paired with our Sagemcom F@ST3864AC modem if you need an AC WiFi solution.

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Occasional Contributor ozybum
Occasional Contributor

Re: Can I upgrade my Optus Cable Modem ?

Thanks for that info, how do you get these? Do you have to pay for them or are they upgraded through your account?

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RetiredModerator Hannah-L
RetiredModerator

Re: Can I upgrade my Optus Cable Modem ?

It would depend on whether your existing modem is still under warranty. If you send me a PM with your full name, DOB and account number I can take a look. 🙂

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Occasional Contributor ozybum
Occasional Contributor

Re: Can I upgrade my Optus Cable Modem ?

Thanks Hannah, just PM'd you.

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RetiredModerator Hannah-L
RetiredModerator

Re: Can I upgrade my Optus Cable Modem ?

No worries @ozybum, I'll respond to you there shortly.

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