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Can I upgrade my Optus Cable Modem ?

SuperStacy

Hi Folks,

 

I have the ancient Cisco DPQ3212 modem. It still works, but pretty sure the battery is rooted in it and from time to time and seems to jam up and needs a reboot.

 

I heard NBN are rolling out a new Arris CM8200 modems ready for DOCSIS3.1, what are my chances of buying one to replace the Cisco unit ?

 

*Note: I'll be pushing up dasies before anyone actually implements DOCSIS 3.1, but the dream of getting it one day is nice.

Re: Can I upgrade my Optus Cable Modem ?

Sam_D

Hey there @SuperStacy - we do have a newer model Netgear that we're currently offering our Cable customers Smiley Happy If you can send me a PM with your full name, DOB and account number I'd be happy to go through your options. Our Faults team can also arrange this for you on 131344. 

Re: Can I upgrade my Optus Cable Modem ?

EddieH

Does your newer Netgear cable modem support wifi 802.11ac?

Re: Can I upgrade my Optus Cable Modem ?

Jax_K

Hey @EddieH, not at this stage sorry. We're planning to introduce a Wifi AC modem for our cable customers later on down the track. We'll be sure to let our customers know once its rolled out. 

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Re: Can I upgrade my Optus Cable Modem ?

ozybum

What are they latest cable modems Optus offers? Mine is starting to play up and am looking for an upgrade.

Re: Can I upgrade my Optus Cable Modem ?

Hannah-L

Hi @ozybum, we're currently stocking the Netgear CG3000 modem. We can also provide a Netgear CM500V model which can be paired with our Sagemcom F@ST3864AC modem if you need an AC WiFi solution.

Re: Can I upgrade my Optus Cable Modem ?

ozybum

Thanks for that info, how do you get these? Do you have to pay for them or are they upgraded through your account?

Re: Can I upgrade my Optus Cable Modem ?

Hannah-L

It would depend on whether your existing modem is still under warranty. If you send me a PM with your full name, DOB and account number I can take a look. Smiley Happy

Re: Can I upgrade my Optus Cable Modem ?

ozybum

Thanks Hannah, just PM'd you.

Re: Can I upgrade my Optus Cable Modem ?

Hannah-L

No worries @ozybum, I'll respond to you there shortly.

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