About a month ago my NBN connection keeps dropping out. I think the problem is the router has had it.
I have a phone line in my plan. Can I replace the Sagecom with a Netcomm or D-link and still have my phone work?
Been waiting on Optus to fix it, but nothing seems to be happening.
Hey there @mgculver.
You are free to use your own BYO router however keep in mind limited support is available from us should you face technical issues with your particular router. You'll need to refer to the manual that came with your BYO router or the manufacturer should you face technical issues with the device.
If you have a home phone number with Optus on the NBN, you must use the Optus supplied modem as your main network connection as the modem is specially configured to your phone number. You can still use your own modem/router but only as a router that is plugged into the Optus modem.
You can find more info around using your own BYO router on this YesCrowd post here.
You've mentioned that your NBN connection has been dropping out, we recommend that you try out this Troubleshooting Guide and see how you go.
If you believe that the Sagemcom router is at fault, you can raise this with our Tech Support team and if they determine that it's faulty, they can assist with getting it replaced.
We recommend getting in touch with Tech Support via the My Optus app.
Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Optus Twitter page for further assistance.
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If you have a home phone number with Optus on the NBN, you must use the Optus supplied modem as your main network connection as the modem
This is definitely not correct. The Optus modem does not have to be the main router, although that is the only officially supported configuration.
When the non-optus router/modem is first, all it usually take is some minor configuration changes to the non-Optus router to get the Optus phone working.
The modem is a Sagecom supplied by Optus several years ago for the NBN. It is still dropping out. In talking with them they are saying the problem is with the NBN and they would send a tech out to fix it. Problem is, working from home, I don't have a lot of time to wait.
Though if I bought a good router myself, I'd run with that.