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Caller ID has changed

(previously posted on Wifi & Home Zone - wrong forum) 

I have an issue with Caller ID.

I have Optus NBN with Home Phone

Until recently mobile calls were coming in with the full 04 prefix number. Now they are showing as 6124 prefix, obviously as a result of a software upgrade and therefore caller ID no longer matches with the numbers stored on my home phones.
So I stored the new numbers , but they are no good to use for dialing out as Optus does not recognise the 6124 prefix numbers as valid.
What can I do to resolve this ?

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Re: Caller ID has changed

Sorry for the delay getting back to you, @BaronBic. That's a strange one 😐 In this case, given that you've only faced this issue since performing a software upgrade, I'll need you to log your fault with our Tech Support team here, or by calling 131344. You'll be given a PR or fault reference number after you've spoken with them, which we can use to give you updates on any movements with your case.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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