To understand..you probably need to read my previous stuff.
Pretty boring but in a nutshell:
Three times now over the past year or so I have suddenly noticed that our Home Phone is not a-ringin' .
Found out from HELP that Call diversion was set to be on.
Wasn't requested by us.
Optus of course fixed it. But they caused it too.
And this happened again a few weeks later and now, last week it happened again.
We did NOT ask for any Call divert to be set.
Very inconvenient, I'm sure you would agree.
It appears that Landline 'Phones (NBN) require you to test regularly to check that the line actually works as paid for.
Yes indeed. Do it. Do the TIO thing.
I started this thread trying to get Call Diversion working as advertised. It took weeks to get a subscriber controlled diversion via *78 to work properly for me. I had to go the TIO route to get any action. I would get calls from the "support" case manager asking ME if it was fixed!!!??? He would call, then immediately on hold for three minutes to look up and read the case records. Really annoying! I think there is some king of bug between the Website control of diversion and the *78 inband control, but how would I know?
My Optus number is currently diverted to a real VoIP provider, and I'm too afraid to touch it in case I can't restore the diversion.
Best of luck getting it to work. You need patience.
Please do as this problem has been around for some years now and it has affected many people and businesses that need to use this *78 divert feature.
I had great trouble setting it up again after moving to the NBN but the feature does not work as well as it used to...........
You have my sincerest sympathy. Contact the TIO. You will then get a "case manager" who will try to make this work, but not succeed. It is truely pathetic that Optus can't make this relatively simple feature work. Good luck and God bless.
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