We have the same problem as ZeeD describes so well.
When using *78 number to temporarily divert our fixed nbn optus line to an Optus mobile phone, we only hear the mobile ring about 3-4 times and don't make it most of the time.
It's a business line so its important not to miss those calls. Thank goodness for Caller ID so we can call them back.
I'm hoping an Optus rep willreply to this thread as I DO NOT want to sit on the phone forever, get shafted from one CSO to another and have the phone broken like they did on a previous occasion.
After the CSO told me it was not working, she set the diversion I mainly use on the "back end" it seemed to work, so I'm somewhat reluctant to mess with it the moment.
Before that however, I tried to use the website . . . unsuccessfully. I'll give them a month and then try again.
There was a little old lady with a sick husband on the radio this morning complaining about Optus NBN phone service. Look like they are not really in control of their technology, or rather the people they have are not. Sad really, for a company like Optus.
If you want to switch off your *78 diversion, just dial #78 and wait a few seconds and hang up.
If you want to switch off your permanent voicemail/diversion, you need to call optus or you may try through your optus online account.
Now all we need to know is this..
How do we get Optus to inform us when they decide to "call divert" our 'phone?
Sure it will be easy to reverse their decision. Just ring Help!
But how can one prevent Optus from forcing a "call divert" when it has not been asked for or wanted?
Any clues on this, ZeeD. No one else seems to know.