Just transfered my Optus Cable service to NBN. Got a strange issue when I divert my home phone number, using *7802xxxxxxx. When someone calls my home phone, the call is diverted, but only gives two rings (about 9~10 seconds) brfoe it hangs up. This is not usually enough time for me to get to the phone. If I do get to it, the call work fine however.
I've diverted my home phone to a Voafone mobile, a Telstra mobile and another landline number and the behaviour is the same, 2 ring --> plonk. I've has a three or four "Case Managers" try to fix the issue but it seem to be in the "too hard" basket.
It used to work fine before the service was switched to NBN.
Anyone else got this problem?
Using call divert feature code *78 operates differently on "ordinary" landlines vs NBN home phones.
A Google Search for "OPTUS Home phone features" point you to a page on the Optus website and "Get to grips with your new land-line phone". On call diversion it says:-
Lift the receiver and listen for the dial tone:
• Press the Divert On hotkey on your Optus handset and dial *78 and
wait for a dial tone.
• Punch in the number you want to divert calls to.
• Wait for the confirmation tone (2 short beeps) then hang up
This DOES NOT WORK on Optus NBN home phone via NBN. If you dial *78, the system just hangs up on you immediately after 2 beeps. No dial tone to allow you to enter the number you want to divert to.
The Yes Crowd search for "Call divert" help turns up the following instructions:-
If you are accustomed to the old system and follow these instructions step by step, the system also hangs up on you after step 1 (Dial *78) and you don't get an opportunity to enter the divert number.
On Optus NBN home Phones you have to enter *78<Number to divert to> as one string of numbers with no gaps.
Maybe OPTUS could make this clearer on their website.
Thanks heaps for this very valuable feedback, rdrrrdrrr!
We have forwarded it on to our help and support team to review.
Hmm, the standard diversion ring time is set to 2 seconds by default. From memory, you can extend the ring time to 6 rings (15 seconds) or 8 rings (25 seconds).
Without the diversion, how many times does the phone ring before it diverts to Voicemail or hangs up? Did we pass along any fault reference numbers for this one?
Hi @Dan_C ,
Are you saying that you only get two seconds to pick up the call at the diverted phone. That sounds ridiculously short. (1 ring?). ?????
That means if someone calls my home phone, while it is diverted to my mobile, it will hang up on them after only two second of ring?? Are you sure you understand the problem?