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Online Community Manager
Online Community Manager

Re: Cable standard speed now 50/2 Mbps, up from 30/2 Mbps (non-NBN)

Hi @qwerty101, this is not something that we can currently assist with here on the forum. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details and reference this thread. 

If not, please chat with us.  


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor qwerty101
Occasional Contributor

Re: Cable standard speed now 50/2 Mbps, up from 30/2 Mbps (non-NBN)

Hi @Ray_YC , and thanks for the suggestions. I don't use either Facebook or Twitter, and after finanly getting a successful connection to chat this evening I spent a little over an hour with the rep. Unfortunately after all that they advised they could not process the same offer that had been offered here.

 

As the offer was made here originally (through PM's, which I'm happy to provide if others from Optus can't read them) why can it no longer be honoured or actioned here?

 

Thanks for any reply.

 

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Esteemed Contributor
Esteemed Contributor

Re: Cable standard speed now 50/2 Mbps, up from 30/2 Mbps (non-NBN)

Might be time to move on @qwerty101 ? Its been a long time. NBN pricing through the industry has finally started reflecting increased wholesale costs so getting prices equal to last year is pretty tough.

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Cable standard speed now 50/2 Mbps, up from 30/2 Mbps (non-NBN)

We don't have access to customer accounts so are simply unable to apply changes.

Due to the run around, please send me a PM with your details and I'll contact the Social Media team to further assist you.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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