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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Moderator Marie
Moderator

Re: Cable modem replacement?

Thanks for the update Scott Smiley Happy 

 

We're happy to hear it's all working now.

 

Shout out if we can give you a hand with anything in the future.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor chris1234
New Contributor

Re: Cable modem replacement?

Hi,

 

I too have been with Optus Cable for 10+ years, My original Motorola SB 5100 is playing up, who can I talk to about a new replacement modem?

Thanks!

 

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RetiredModerator AlexRH
RetiredModerator

Re: Cable modem replacement?

Hey there @chris1234! Thanks for getting in touch Smiley Happy

If you'd like a replacement, feel free to chat with us HERE so we can help out. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Andrew2602
New Contributor

Re: Cable modem replacement?

Hi,

I’ve been having countless problems with the wifi dropping out on my modem over the past few months. Every time I call Optus, it’s always the same troubleshooting option. Of course there’s no problem with the connection to my house! It’s the wireless on my modem that is stuffed!

 

How in God’s name can I get in contact with an Optus representative who can actually help me without going through a rehearsed script very time?

 

Andrew

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Online Community Manager
Online Community Manager

Re: Cable modem replacement?

 

Hey @Andrew2602,

 

I'm more than happy to lend a hand with this one. When was the last time we'd offered you a replacement modem? Are you using our existing Netgear CG3000V2? Roughly how many drop outs per day are you seeing on your end? Are you required to power cycle the modem in order to connect back to your home WiFi network? I've had a similar issue myself in the past and a replacement did end up doing the trick. Depending on your rate plan, we might be able to offer you our new two modem solution for HFC. That's our NETGEAR CM500V + SAGEMCOM F@ST3864AC. Feel free to send us a PM with your account details and we'll gladly discuss some options with you.

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