Sorry for the issues! For any hardware faults, I would advise running through our troubleshooting guide first. If the issue persists, we'll need Tech Support to investigate and replace the modem if necessary.
Let me know if you need further assistance and I will follow up.
If you'd like us to take a look, please PM me with your username/account number.
I've conntacted tech support.
This was a most dishartening experience.
The first rep logged my issue as being slow speed and told me there were no issues in my area.
The next rep told me there were many issues in my area and that there was a cable being replaced, also telling me that currently I should have no internet access.
When I replied that I have internet that is intermittently dropping out, he said that I was lucky.
Clearly niether of these reps were across whatever my fault actually is.
Is there any chance of me contacting someone who knows what's going on?