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2019-03-13 11:47 PM
I've been having very persistent speed issues with my cable internet connection for the past 4-6months.
Apart from the usual peak hour congession impacting speed which i've faced since I was conneced years ago, i'm noticing any time of the day the internet crawls to a stop quite frequenly to the point where even google struggles to load.
Given I work from home on a semi frequent basis, this has really impacted my ability to do so and i've been surviving on hot spotting my telstra 4g phone.
Now here is a bit of history with what I have done to date:
1) i've factory reset my Netgear CG3000 v2 and unplugged it for over 10mins etc.. no change noticed
2) i tried to call optus and was told a technician would attend to the issue but no one came
3) i was told i would get a call from Case Management on a specific day, but no one called
4) i called again and was told a technician would be sent again
5) technician came and wasnt even able to run a speed test when connected to the wifi at home as it kept timing out. he gave me a Sagemcom 3864 router and told me to set the exisiting netgear in bridge mode without setting any of it up.
After doing as the technician recommended, the issues have multipled. i'm facing even more drop outs and the wifi range is horrible on this new router.
I've now gone out and purcahsed my own $270 router to make up for the lack of useable equipemnt supplied by Optus. However, i'm still noticing slow speeds, or big fluctuations in speeds, where one instant it will be 1Mbps, and rerunning a speed test straight after will see it go up to 40Mbps. The same issue occurs across wired as well as devices on wifi.
I've attached screenshots of the speeds i've recorded in the past week since the technician paid a visit.
I was told no faults have been detected from the Optus end, however clearly there is an issue.
Any help would be appreciated.
2019-03-14 01:02 PM
You are testing over wifi, it is not infallible especially to interference. And if you work from home, you need a proper business service, not a cheap consumer grade service.
Can you please get the cable stats from inside the CG3100?
http://192.168.100.1 if still bridged and hit on “cable stats”.
2019-03-15 11:47 PM
Thanks for your response. I understand that the screenshots were from a wifi connection, however the same behaviour is occuring on a wired connection.
Agree that if i was working from home 10 hours a day, 5 days a week I would need to invest in a more stable setup, however i'd expect a stable enough connection even through a "cheap consumer grade service". Unforutnately, all other providers only offer ADSL at my current address (with NBN perpetually delayed) so my options are somewhat limited.
My modem is still running in bridge mode. The only page i found with some form of stats, i've pasted below.
|Frequency start Value|
|This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.|
|Acquire Downstream Channel||159000000 Hz||Locked|
<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
|Channel||Lock Status||Modulation||Channel ID||Frequency||Power||SNR|
|1||Locked||QAM256||28||159000000 Hz||7.5 dBmV||45.3 dB|
|2||Locked||QAM256||25||141000000 Hz||7.4 dBmV||45.3 dB|
|3||Locked||QAM256||26||147000000 Hz||7.1 dBmV||45.4 dB|
|4||Locked||QAM256||27||153000000 Hz||7.1 dBmV||45.4 dB|
|5||Locked||QAM256||29||165000000 Hz||9.3 dBmV||45.4 dB|
|6||Locked||QAM256||30||171000000 Hz||9.4 dBmV||44.6 dB|
|7||Locked||QAM256||31||177000000 Hz||9.6 dBmV||45.4 dB|
|8||Locked||QAM256||32||183000000 Hz||10.1 dBmV||44.6 dB|
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
|Channel||Lock Status||US Channel Type||Channel ID||Symbol Rate||Frequency||Power|
|1||Locked||QAM-64||4||2560 Ksym/sec||15900000 Hz||38.0 dBmV|
|2||Not Locked||Unknown||0||0 Ksym/sec||0 Hz||0.0 dBmV|
|3||Not Locked||Unknown||0||0 Ksym/sec||0 Hz||0.0 dBmV|
|4||Not Locked||Unknown||0||0 Ksym/sec||0 Hz||0.0 dBmV|