cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
Occasional Contributor grantsayer
Occasional Contributor

Cable Modem Wifi Hangs needing reboot

Hi


Every 2to 3 days I have to reboot my cable modem wifi.  It's a new Sagemcom cable and wifi unit.  I've checked for channel interfernce and nothing is within range using the same channel. 

 

Any suggestions ?

Tags (3)
0 Kudos
Reply
2 Replies
Online Community Manager
Online Community Manager

Re: Cable Modem Wifi Hangs needing reboot

 Hi @grantsayer, do you have the dual band AC version of our Sagemcom modem?

 

If so, there's the option to select from two SSID (Network names), that's the 2.4Ghz band and the 5Ghz band (AC).

 

Have you tried connecting to both? If so, is there any difference in performance?

 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor grantsayer
Occasional Contributor

Re: Cable Modem Wifi Hangs needing reboot

Yes have the dual band modem so have the 2.4gHz and 5gHz spectrums.  WHen the modem gets ‘stuck’ its the same for both bands and on some devices, such as iPad the system will prompt for the wifi password again and then when entered it repeats the prompt.

 

So all in all - it just gets stuck and the only fix is to cold restart.

 

0 Kudos
Reply
Top Contributors