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Cable Internet - unservicable address

brisbaneboy944

I currently live in a 2 storey house, which is split between 2 tenants. There is an optus cable on the street of which, as far as I can see, every other house is connected too (including another split level residence). However, the optus 'check my address' feature says we can only get adsl,  and the phone team just keep telling me it is an unserviceable address. The ADSL speeds are consistenly slow (0.5-2mbps) and it would be great to get connected to the cable. Any help would be greatly appreciated! Thankyou Smiley Happy

Re: Cable Internet - unservicable address

Mike-N

Hey @brisbaneboy944

 

I'm sorry to hear you're suffering through 0.5-2 Mbps speeds Smiley Sad If you send us a private message with your full address, name and contact number, we'll get in touch with our serviceability team and check if it is in anyway possible to connect you with Optus Cable.  


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: Cable Internet - unservicable address

Ecky

@Mike-N

 

Hi Mike

 

I have the same problem here where Optus cable is available in my street but the residential address check is showing only ADSL2 is available.

 

Can I PM you my full address please to have look?

I would really love to get Optus Cable

 

Thanks

Re: Cable Internet - unservicable address

Mike-N

Of course @Ecky Smiley Happy Send it through and we'll take a look. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Cable Internet - unservicable address

arimansfield

@Mike-N I'm having a similar issue, mind if I send through my info as well?

Re: Cable Internet - unservicable address

Miles_R

I'd be happy to look into that for you, @arimansfield. Please send through your details so that we can take a look Smiley Happy

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