cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor jaylol
New Contributor

Cable Internet Speed Issue!!

Hi, I have been having trouble with Cable Internet Speed since I joined, constantly bad speed and drop outs. I have called the optus technical support team to solve this issue, but it has not been fixed for few months and they said they can't give me exact timeframe to fix the issue. What they were saying they can see there is a network area issue, but to fix this, it might take a day, months, years etc. So is that mean I could also stuck with this slow speed forever if I'm using Optus Internet service? Oh! there was an another suggestion from the technical support team and their manager! "PLEASE CHANGE YOUR INTERNET PROVIDER TO SOMEONE ELSE, BUT THERE WILL BE A CANCELLATION FEE" I'm now regret to change my mobile and internet service to optus. 

0 Kudos
Reply
3 Replies
Moderator Shauna
Moderator

Re: Cable Internet Speed Issue!!

Hey @jaylol - very disappointing to hear of your experience. Have you been given any fault reference numbers we could take a look at? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor jaylol
New Contributor

Re: Cable Internet Speed Issue!!

Here is the reference number: 18080610

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Cable Internet Speed Issue!!

@jaylol

 

I've had a scroll through the remarks left under PR - 18080610. It looks like the issue stems from Network congestion.

If you'd like to discuss some option with us, we're happy to do that. Can you send us a private message? 

 

I need your full name, DOB and account number. I'll respond back as soon as I can. 

 

http://yesopt.us/pmdan

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors