I would raise a complaint to the TCO which i did and Optus have added data to the dongle they provided as well as waived the cost for the service (thats not working)
They also offered to pay 50% of the cost of the dongle we bought that had better coverage.
you will get a call from them and then you can ask for a new modem FOC and connect to the NBN.
Or like others have done gone elsewhere...
How did you order the NBN ?
did you order via 1300300258 -> Sales option or through the actual fault ticket ?
My house seems still not NBN ready, but i don't mind order and have the 4G option until the NBA availability.
Thought i would share update on this saga. The power pole was replaced yesterday and ready for the optus team to fix but seem that its not being tracked. Having to explain and giving the problem reference but still no fix date provided.
Sometimes being local helps 🙂
I did call them 20 mins ago:
Based on case notes, the support person says "Energy providers have not yet fixed the issue" and such no ETA. He clearly stated that Dundas \ Rydalmere have impacted and rare case of not having internet over a month now.
My bad i also don't have NBN (My local pit not connected properly) as such i am still waiting for this issue to be resolved.
Hope least by this week this issues will get resolved.
Its been a saga and even though I was supposed to get an update on this seems that this has been the fastest way to get the info.
That said i am sure a lot of people who can switch suppliers have moved..