Cable Internet Issues

[Troywillems]

Does anyone else have continual problems with internet speeds and cable internet regularly dropping out in the Werribee, Victoria area?

[petergdownload]

Are you on the NBN yet?

Is this a recent change in circumstances or has it always been happening?

What sort of speeds are you experiencing? 

Are the speeds ok off peak or just slow between 7pm and 11pm? 

Regards

Peter Gillespie

[Troywillems]

I don't have access to the NBN yet. There's no routine to when the internet won't work. Sometimes during the day, sometimes in the evening and sometimes after midnight. It's extremely frustrating.

[petergdownload]

And resetting the modem doesn't reconnect? It just goes out for x minutes/hours?

Are you using wired connections?

Regards

Peter Gillespie

[Troywillems]

Resetting the modem works sometimes but not always.

I have a mixture of wired and wireless devices. 

[Hannah-L]

Hey @Troywillems, I recommend getting in touch with our 24x7 Tech Support team via LiveChat as they'll be able to check the signal levels from the street to your house and identify any potential network problems.