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Cable Internet Down

Hi, My cable is internet is down. I have done a hard reset of modem, power on and off, cables in and out none of which has worked. I have a orange light on downstream.

I have tried to contact tech support through both app and telephone with no success as telephone was closed and app got no answer.

Is there any other way to get this rectified...



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Regular Contributor
Regular Contributor

Re: Cable Internet Down

Hi @hifsun58, I'm sorry to hear you've been experiencing some downtime lately!

An orange downstream light does mean the modem has lost connection with our network along the way, since posting have you been able to get back online?

If not, there's a couple of steps you can take to test the connection:

- Check for any outages that could be impacting you on our Network Status page

- Download our Optus@Home app to check your connection/settings 

If neither of these work, you can find some extra troubleshooting steps available here.

I hope this helps! If you're still unable to connect, I'd recommend chatting with our team via Facebook or Twitter so that we can investigate. 


If you mention that you were sent through by @Alex_RH on Yes Crowd they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 

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