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Occasional Contributor AS147
Occasional Contributor

Broadband usage alerts stopped last year

My optus net broadband usage alert emails stopped arriving in my primary optus mailbox last April. I have always had my secondary email address and phone number registered and never received any alerts to this.

 

As you can't edit your primary email alert address and it is over an hour on wait time online or on the phone I thought I would post here!

 

Any help greatly appreciated 

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Online Community Manager
Online Community Manager

Re: Broadband usage alerts stopped last year

@AS147, just so we're across this one; you're using a mobile broadband service or a fixed broadband service i.e. ADSL, Cable or NBN?

 

You should be able to manage your usage alerts from the settings tab on your Optus.com.au/myaccount. 

 

You'd need to click the corresponding service and select "settings" drop the right-hand menu. 

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Occasional Contributor AS147
Occasional Contributor

Re: Broadband usage alerts stopped last year

I am using home fixed cable broadband. I have all the settings correct in myaccount but as said I stopped getting alerts in April 2017

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Online Community Manager
Online Community Manager

Re: Broadband usage alerts stopped last year

You’ve gone in and confirmed that your mobile number & secondary email address are still logged?

 

All our current in-market plans come with an unlimited download allowance. Fixed broadband usage alerts generally aren't needed (If it's your preference to receive them, then that's perfectly fine).

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We’re currently performing upgrades to the Yes Crowd platform.

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Occasional Contributor AS147
Occasional Contributor

Re: Broadband usage alerts stopped last year

Yes my details are all correct and confirmed. My cable broadband plan is the 200GB plan and does have a limit as I get throttled once 200GB is reached. I appreciate your help but something clearly stopped working in April 2017 and I would really appreciate having this working again.

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Online Community Manager
Online Community Manager

Re: Broadband usage alerts stopped last year

@AS147, send me a PM with your details. I'll try and help out.

 

I need your full name, DOB and account number. I'll get back to you as soon as I can. 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor AS147
Occasional Contributor

Re: Broadband usage alerts stopped last year

I have not heard back yet? Can you help please as this is taking quite a long time to get resolved!?

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RetiredModerator AlexRH
RetiredModerator

Re: Broadband usage alerts stopped last year

Hi @AS147, I've just sent you a PM. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor AS147
Occasional Contributor

Re: Broadband usage alerts stopped last year

I have responded. Would like to know how much longer before resolved please

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