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New Contributor bf1
New Contributor

Broadband not working and Extremely Poor Service

My cable broadband has not been working for the last couple of days. I have tried everything to resolve the issue (turn off/on modem, unplug and reconnect all cables etc.) but no luck. Every attempt to contact Optus (via live chat and call) has ended with me banging my head against a wall - stayed online for 2 hours and was tranferred multiple times with no one even attempting to resolve the issue.

Can someone from Optus get in touch to try and resolve the issue before I have to contact the Ombudsman?

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Online Community Manager
Online Community Manager

Re: Broadband not working and Extremely Poor Service

Hey @bf1, we've replied back to your private message. Everything is just about looking good from our end. We just need you to test the service for us. 

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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