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New Contributor bf1
New Contributor

Broadband not working and Extremely Poor Service

My cable broadband has not been working for the last couple of days. I have tried everything to resolve the issue (turn off/on modem, unplug and reconnect all cables etc.) but no luck. Every attempt to contact Optus (via live chat and call) has ended with me banging my head against a wall - stayed online for 2 hours and was tranferred multiple times with no one even attempting to resolve the issue.

Can someone from Optus get in touch to try and resolve the issue before I have to contact the Ombudsman?

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Online Community Manager
Online Community Manager

Re: Broadband not working and Extremely Poor Service

Hey @bf1, we've replied back to your private message. Everything is just about looking good from our end. We just need you to test the service for us. 

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