@Narrly What type of internet connection do you have? If you are connected to the NBN all NBN connections are fixed outages and it is best just to enter your postcode.
You can also check nbn outages here https://www.nbnco.com.au/support/network-status
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.